Privacy Policy
1. Introduction
This Privacy Policy describes how THŌNE Studio Ltd ("KNVRTs", "we", "us", or "our"), Company Number 16482399, collects, uses, discloses, and protects your personal data when you use our sales call analysis services at knvrts.com (the "Service").
Registered Office:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Contact Email: [email protected]
2. Data Controller
THŌNE Studio Ltd is the data controller for your personal data. We are registered in England and Wales under company number 16482399.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: To provide the Service you have requested.
- Legitimate Interests: To improve our Service and communicate with you.
- Consent: Where you have explicitly consented to specific processing activities.
- Legal Obligations: To comply with applicable laws and regulations.
4. Data We Collect
4.1 Information You Provide
Account and Contact Information: Email address, Full name, Business name and website, Payment information (processed by Stripe).
Sales Call Data: Audio or video recordings of sales calls, Call transcriptions, Call metadata (date, duration, outcome), Sales offer details (product type, pricing, call volume).
Communications: Messages, emails, and other communications with us, Survey responses and feedback.
4.2 Information Collected Automatically
Technical Data: IP address, Browser type and version, Device type and operating system, Time zone, country, and city, Pages visited and features used, Login and logout times.
Cookies and Tracking: We use essential cookies to operate the Service. You can control cookies through your browser settings.
5. How We Use Your Data
We use your personal data to:
- Provide the Service: Analyze sales calls, generate audit reports, and deliver results.
- Process Payments: Manage subscriptions and transactions via Stripe.
- Communicate: Send audit results, account updates, and respond to inquiries.
- Improve the Service: Analyze usage patterns and optimize our Protocol.
- Legal Compliance: Comply with regulatory requirements and enforce our Terms of Service.
- Marketing: Send product updates and offers (only with your consent; you can unsubscribe at any time).
6. Sales Call Data: Special Treatment
Confidentiality Commitment: Your sales call recordings and transcriptions are highly confidential. We treat this data with the highest level of security and privacy.
How We Process Call Data:
- Calls are analyzed using AI tools and human review by authorized personnel.
- Call data is used only for the purpose of providing your audit reports.
- We do NOT share, sell, or use your call data for any purpose other than providing your Service.
Founding Partner Program Exception: If you are participating in our Founding Partner Program, you explicitly consent to us using your results (not raw recordings) for case studies and marketing materials. This consent is optional and applies only to Founding Partners who have agreed to the documentation.
7. Data Sharing and Disclosure
We do NOT sell your personal data. We may share your data only in these limited circumstances:
Service Providers:
- Ghost (Ghost Foundation Ltd): Our CMS platform.
- Magic Pages: Our hosting provider (servers located in Germany via Hetzner).
- Stripe: Payment processing.
- AI Processing Tools: For call transcription and analysis.
All providers are bound by data processing agreements and GDPR compliance requirements.
Legal Requirements: We may disclose data if required by law, court order, or to protect our legal rights.
Business Transfers: If we are acquired or merged, your data may be transferred to the new owner, who must continue to honor this Privacy Policy.
8. Data Storage and Security
Where Your Data is Stored:
- Primary Servers: Hetzner Data Centers in Germany (Nuremberg and Falkenstein).
- Backups: Scaleway Data Center in France.
- CDN: Cloudflare Global Network (119 points of presence).
Security Measures:
- AES-256 encryption at rest.
- TLS/SSL encryption in transit.
- Access controls and authentication.
- Regular security audits.
- Automatic backups every 6 hours.
- Offsite backup storage.
Data Retention:
- Active Accounts: Data retained for the duration of your subscription.
- Closed Accounts: Data deleted within 90 days of account closure.
- Legal Retention: Some data may be kept longer to comply with legal obligations.
- Backups: Retained for 30 days, then permanently deleted.
9. Your Rights Under GDPR
As a data subject in the EU/UK, you have the following rights:
- Right of Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request data deletion.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time (does not affect prior processing).
- Right to Lodge a Complaint: Complain to your local data protection authority.
How to Exercise Your Rights: Email [email protected] with your request. We will respond within 30 days.
10. International Data Transfers
Your data is primarily stored within the EU (Germany and France). If data is transferred outside the EU, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) and European Commission adequacy decisions.
11. Children's Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have, contact us immediately.
12. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.
13. Data Processing Agreement
If you are a business customer processing personal data through our Service, a Data Processing Agreement (DPA) is available upon request. Contact [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance.
15. Contact Us
For questions, concerns, or to exercise your rights:
Email: [email protected]
Post:
THŌNE Studio Ltd
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
16. Supervisory Authority
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
By using the KNVRTs Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.